Shipping & Returns

Shipping Domestic

We deliver products Australia wide using a wide range of couriers. Shipping costs are influenced by the size and weight of the product and location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within two business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Larger items, i.e. cots and furniture, are unique in size in terms of freight handling and delivery location. Due to this, prices need to be individually quoted. If purchasing multiple items, freight charges may be reduced depending on individual circumstances. Please email to us, any queries regarding multiple items, so that a correct freight charge can be quoted. If the items you have ordered are out of stock, you will be notified within two days, and given an expected date of arrival or a full refund. Please take note: when ordering furniture, delivery times may take up to twelve weeks depending on supplier availability.

Shipping and Delivery Policy

Availability of Products

All products on our website are supplied subject to availability. We will use our best endeavours to supply you with the product ordered. On occasion however, goods that are displayed on our website may not be available. If this occurs, we will contact you and offer you a part dispatch for the balance of your order that is available or issue you with a refund or credit note for that part of the order that cannot be supplied.

Delivery Procedure

Your order is delivered to you by an independent courier company. We have conducted business with these companies over many years as have many companies throughout Australia, and we are confident that this method of delivery is the most safe, efficient and economical method of transporting your goods to you. The courier companies that we use pride themselves on a very high level of service and performance.

Your order will have a consignment note accompanying it when it is delivered to you and the delivery driver will ask you to sign this consignment note when the goods are delivered. It is essential that you carefully read the consignment note. Only sign the consignment note if the cartons of the goods delivered have not been damaged in any way and only if the total quantity of the cartons on the consignment note have been delivered. If any of these instances occur you must write down the problems on the consignment note (e.g. 4 cartons on the consignment note - but only 2 cartons delivered) and request the delivery driver acknowledge this by printing his/her name on the consignment note. In addition, please e-mail us as soon as possible advising us of the details. If you do not follow this procedure and sign the consignment note without making these notes, you are acknowledging that the entire delivery is correct and in perfect condition.
We highly recommend that you choose a delivery address, where during the main course of the day someone is present to accept your delivery. Your workplace is the ideal delivery point. The courier companies cannot guarantee a delivery date or time due to the high volume of their deliveries, however the majority of deliveries are between 9:30am and 5:00pm Monday - Friday.

If no one is present to accept the delivery, the delivery driver will leave a delivery card in your mail box or under you door, noting that they have attempted to deliver the goods. This delivery card will have all the contact details for the delivery company and you will need to contact the delivery company to arrange a suitable time for a second delivery to you within 48 hours. If however, your items are delivered by Australia Post, you will be required to collect your goods from your local post office.

Incorrect Goods Supplied

If we supply you with an incorrect product, we will supply you with the correct product once the incorrect product has been returned. In the event of a wrong product being supplied, you must contact us within 48 hours of receiving your goods. The freight cost incurred will be paid by The Baby Gallery.

Products Damaged in Transit

All orders from our website will be delivered by independent courier companies. These couriers will use their best endeavours to supply you with the product you have ordered in good condition. If goods are damaged in transit, you will need to contact us by email within a reasonable period of time after receiving your goods. We will supply you with a replacement product once the damaged product has been returned. The freight cost incurred will be paid by The Baby Gallery.

Products Lost in Transit

All orders from our website will be delivered by independent courier companies. These couriers will use their best endeavours to deliver you products within 7 days of dispatch. If after 7 days from your purchase date your order has not been delivered, you will need to contact us by e-mail. We will immediately thereafter commence an "official consignment note trace" with the courier company concerned. If after 10 days from the date of your notification to us the goods cannot be located, we will supply you with a replacement product.

Faulty Products

Our Company takes pride in supplying quality products. Our goods come with guarantees which cannot be excluded under the Australian Consume Law (Statutory warranties). You are entitled to a replacement or a refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Statutory warranties: If, within a reasonable period of time after your receipt of the goods, those goods are found to be faulty as a result of a manufacturing defect, then you must contact us at the address referred to at the end of these Terms and let us know what the problem is. We will supply you with an identical product within 30 days after the faulty product has been returned to us by you providing you do not make any further use of the faulty product after you discover that it is faulty. You must, when returning the faulty product, clearly state in writing in BLOCK CAPITALS, the address to which the replacement product is to be sent. The freight costs incurred by you in returning the faulty product to us, will be paid by The Baby Gallery. Please send to us (i) with the faulty product, (ii) your freight cost receipt (or other material evidencing the freight cost reasonably satisfactory to The Baby Gallery) together with (iii) your purchase receipt from The Baby Gallery (or other evidence of the purchase from The Baby Gallery reasonably satisfactory to The Baby Gallery) (iv) the BSB and account number into which you want to freight costs to be paid, and we will reimburse you those costs at the time the replacement product is sent to you. If an identical product cannot be found, we will reimburse you your purchase costs and the freight costs by the same method.

Shipping International

We currently do not ship internationally.

Returns

Returns/Change of Mind/Exchanges

We respect your choice to shop with The Baby Gallery and if for any reason you wish to return the product to us, you can do so within 7 days from the purchase date, providing the product is unused, unopen in its original packaging and with the original receipt. Please (i) forward the unused product (at your expense) in its original packaging and with the original receipt (or other material evidencing your purchase from The Baby Gallery reasonably satisfactory to The Baby Gallery) (ii) to our address referred to at the end of these Terms and we will issue you with a credit note for the invoiced cost of the product returned. Change of mind exchange policy does not apply to display, clearance and sale items. Please choose wisely. No refunds will be given if you have simply changed your mind.

Manufacturer's Warranty

These are in addition to statutory warranties which cannot be excluded under the Australian Consumer Law. Manufacturer warranty periods are as stated for each individual item. A manufacturer’s warranty begins from the date of invoice, not the date of first use. If you make a claim under a Manufacturer’s warranty, you must pay for the cost of returning the product to The Baby Gallery and for the cost of having it delivered to you after repair, exchange or refund (as the case may be). Other Manufacturer warranty details are as stated for each individual item.

Refunds and Credit Notes

In the event of products not being available for supply to you after your order has been placed with us we will issue you with a credit note or refund for either part of the order or for the entire order. All refunds will be made the same way as the original payment method was made in favour of the person or entity on the original transaction.