Support & Warranty Claims

Faulty Products
The Baby Gallery takes pride in supplying quality products. Our goods come with guarantees which cannot be excluded under the Australian Consume Law (Statutory warranties). You are entitled to a replacement or a refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled by supplier discretion to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Statutory warranties: If, within a reasonable period of time after your receipt of the goods, those goods are found to be faulty as a result of a manufacturing defect, then you must contact us through the below form or at the address referred to at the end of these Terms and let us know what the problem is. You must, when returning the faulty product, clearly state in writing in BLOCK CAPITALS, the address to which the replacement product (if applicable) is to be sent. The freight costs incurred by you in returning the faulty product to us, will be paid by The Baby Gallery and or the Manufacturer. Please send to us (i) with the faulty product, (ii) your freight cost receipt (or other material evidencing the freight cost reasonably satisfactory to The Baby Gallery) together with (iii) your purchase receipt from The Baby Gallery (or other evidence of the purchase from The Baby Gallery reasonably satisfactory to The Baby Gallery) (iv) the BSB and account number into which you want to freight costs to be paid, and we will reimburse you those costs at the time the replacement product is sent to you. If an identical product cannot be found, we will reimburse you your purchase costs and the freight costs by the same method.

For Warranty Claims and Repairs please fill out the below form. Please note there could be 3-5 day response time as we identify and investigate the issue with the applicable supplier. Further information could be needed; followup communication will be managed by the Services Manager

Please complete the form below

Full Name *
Full Name
Claim/Repair Information
Do you have proof of purchase? *
Do you have photo/video evidence? *
Please send evidence directly to services@thebabygallery.com.au.